# Cancellation and Commission Charge

**Overview**\
Reservations can be cancelled during two main periods, each with distinct workflows and commission implications:

* Free Cancellation Period – No commission is charged.
* Non-Cancellable Period – Commission may apply based on property actions.

## **Cancellation Scenarios**

<table data-full-width="false"><thead><tr><th width="190.231201171875" valign="top">Scenario</th><th width="220.2042236328125" valign="top">Action Taken</th><th width="130.29248046875">Commission Charged?</th><th width="200.3302001953125">Notification Sent?</th></tr></thead><tbody><tr><td valign="top"><p>1. API Cancellation</p><p>(Free Cancellation Period)</p></td><td valign="top">Cancellation processed via Channels Plus Cancellation API</td><td>No</td><td>No</td></tr><tr><td valign="top"><p>2. Property Cancellation</p><p>(Free Cancellation Period)</p></td><td valign="top">Property cancels via SiteMinder reconciliation</td><td>No</td><td>Email sent to partner notifying of cancellation activity</td></tr><tr><td valign="top"><p>3. Overbooking</p><p>(Free Cancellation Period)</p></td><td valign="top">Property cancels via SiteMinder reconciliation if they cannot accommodate the guest in an alternate arrangement</td><td>No</td><td>Email sent to partner notifying of cancellation activity</td></tr><tr><td valign="top"><p>4. No - Show Reservations</p><p>(Non-Cancellable Period)</p></td><td valign="top">Property cancels via SiteMinder reconciliation when funds were not collected</td><td>No</td><td>Email sent to partner notifying of cancellation as no funds collected</td></tr><tr><td valign="top">5. Guest requests for cancellation with partner (Non-Cancellable Period</td><td valign="top">Partner informs guest cancellation is not allowed due to cancellation policy</td><td>No cancellation occurs</td><td>No</td></tr><tr><td valign="top">6. Property Cancellation (Non-Cancellable Period)</td><td valign="top">Property decides whether to cancel and whether to charge a penalty. Cancels via SiteMinder reconciliation</td><td>Possibly, based on penalty decision</td><td><p>Email sent to partner notifying</p><p>of reservation commission adjustment</p></td></tr></tbody></table>

#### Notes:

* All cancellations during the free cancellation window will not incur commission charges.
* Cancellations outside of the free period (i.e., in the non-cancellable period) are at the discretion of the property, and commission may apply depending on whether the property chooses to apply penalties.
* Email notifications from SiteMinder keep the Channels Plus partner informed of any cancellations completed via the SiteMinder reconciliation. It is expected that the partner manages and tracks cancellation activities on their side.
* If a refund is required, it should not be processed via Virtual Credit Card (VCC). Refunds must be handled through alternative methods—such as manual cash settlement or bank transfer—and not as a card transaction.

{% hint style="success" icon="sparkles" %}

## Still have questions?

Use the <i class="fa-gitbook-assistant">:gitbook-assistant:</i> **Ask** button at the top of the page to chat with our AI assistant — it can help you navigate the guide, understand requirements, and troubleshoot issues.

If you need more support, visit [Integration Support](/integration-support/integration-support.md).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.siteminder.com/channels-plus-api/additional-resources/commercial/cancellation-and-commission-charge.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.