FAQ

Find answers to frequently asked questions about the Direct Booking API.

Who is the Direct Booking API available to?

The Direct Booking API is available to:

• Groups using Multi-Property with the SiteMinder Platform
• Individual properties with SiteMinder Platform

Groups and individual properties on the classic version of SiteMinder Channel Manager cannot access this API.

How do I Generate my API Access Key?

How to generate your API key for Groups

1. Go to Direct Booking → API in the Multi-Property Extranet
2. Generate your key from the API screen

If the screen is greyed out, you don't have the correct privileges (must be an Admin user). Ask a user with User management access to update your user permissions, or have an admin complete this task.

How to generate your API key for Individual Properties

1. In Platform, go to Direct Booking → Configuration → API Integration
2. Select Generate key

→ How to I Generate my API Access Key

How do I Revoke an API Key?

If your original access key has been compromised, you can revoke the API access key.

How to revoke your API key for Groups

1. Go to Direct Booking > API as an Admin user
2. Click Revoke Access

How to revoke your API key for Individual Properties

1. In Platform, go to Direct Booking → Configuration → API Integration as an Admin user
2. Click Revoke Access

Note:

• You'll need to manually generate a new key after revoking one
• The Hide Key and Revoke Access buttons appear after clicking View Key
• API keys are hashed/hidden by default for security
• There's no expiry on access key

→ How to Revoke an API Key

Still have questions?

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If you need more support, visit Integration Support.