> For the complete documentation index, see [llms.txt](https://developer.siteminder.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.siteminder.com/direct-booking-api/additional-resources/faq.md).

# FAQ

Find answers to frequently asked questions about the Direct Booking API.

<details>

<summary>Who is the Direct Booking API available to?</summary>

The Direct Booking API is available to:

* Groups using Multi-Property with the SiteMinder Platform
* Individual properties with SiteMinder Platform

Groups and individual properties on the classic version of SiteMinder Channel Manager cannot access this API.

</details>

<details>

<summary>Do I need Direct Booking active to use this API?</summary>

Yes. The Direct Booking API doesn't work as a standalone product — it exposes data (properties, room types, rates, availability, and quotes) from your existing Direct Booking subscription.

Before you can generate an API key, you need:

* An active Direct Booking subscription on your account
* Multi-Property with the SiteMinder Platform (or an individual property on SiteMinder Platform)
* Properties already configured in Direct Booking (rates, room types, availability set up)

If Direct Booking isn't active yet, contact your Account Manager to set it up before requesting API access.

</details>

<details>

<summary>Can I retrieve or manage reservations through this API?</summary>

No. The Direct Booking API is read-only and scoped to properties, room types, rates, and quotes — it does not expose reservation data. Bookings are created and managed entirely within the Direct Booking product itself (via your SiteMinder Platform).

</details>

<details>

<summary>How do I Generate my API Access Key?</summary>

**How to generate your API key for Groups**

1. **Go to Direct Booking** → API in the Multi-Property Extranet&#x20;
2. Generate your key from the API screen&#x20;

If the screen is greyed out, you don't have the correct privileges (must be an Admin user). Ask a user with User management access to update your user permissions, or have an admin complete this task.

**How to generate your API key for Individual Properties**

1. In Platform, go to Direct Booking → Configuration → API Integration&#x20;
2. Select Generate key

→ [How to I Generate my API Access Key](/direct-booking-api/additional-resources/generate-api-key.md)

</details>

<details>

<summary>How do I Revoke an API Key?</summary>

If your original access key has been compromised, you can revoke the API access key.

**How to revoke your API key for Groups**

1. Go to Direct Booking > API as an Admin user
2. Click Revoke Access

**How to revoke your API key for Individual Properties**

1. In Platform, go to Direct Booking → Configuration → API Integration as an Admin user
2. Click Revoke Access

Note:

* You'll need to manually generate a new key after revoking one
* The Hide Key and Revoke Access buttons appear after clicking View Key
* API keys are hashed/hidden by default for security
* There's no expiry on access key

→ [How to Revoke an API Key](/direct-booking-api/additional-resources/manage-api-key.md)

</details>

{% hint style="success" icon="sparkles" %}

## Still have questions?

Use the <i class="fa-gitbook-assistant">:gitbook-assistant:</i> **Ask** button at the top of the page to chat with our AI assistant — it can help you navigate the guide, understand requirements, and troubleshoot issues.

If you need more support, visit [Integration Support](/integration-support/integration-support.md).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://developer.siteminder.com/direct-booking-api/additional-resources/faq.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.