# Integration Support

<h2 align="center">SiteMinder AI Assistant</h2>

<p align="center">Ask questions about SiteMinder integrations to understand behaviour and resolve issues. Describe your integration type, API, and issue to receive accurate guidance from our documentation.</p>

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="gitbook-assistant">e.g. PMS (pmsXchange) not receiving reservations, what should I check?</button></p>

{% hint style="success" %}
Responses are based on our documentation and are intended as guidance. Validate outputs against your integration logic, and contact the appropriate team via [Partner Contacts](https://www.siteminder.com/partners-contact/) if you need confirmation.
{% endhint %}

***

### SiteMinder Platform Guides

Building a reliable integration means understanding how hotels use SiteMinder. These guides cover the key platform features your integration interacts with — use them alongside your test account throughout development and testing.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-building-circle-check" style="color:$primary;">:building-circle-check:</i></h4></td><td><strong>Rooms and Rates</strong></td><td>Create, update, remove and manage room types, rate plans and room rates.</td><td><a href="https://help-platform.siteminder.com/en/articles/8672863-about-rooms-and-rates">https://help-platform.siteminder.com/en/articles/8672863-about-rooms-and-rates</a></td></tr><tr><td><h4><i class="fa-list-ol" style="color:$primary;">:list-ol:</i></h4></td><td><strong>Inventory</strong> </td><td>How to navigate through the inventory grid and view applied rates, availability, and restrictions.</td><td><a href="https://help-platform.siteminder.com/en/articles/9062858-learn-about-the-inventory-grid">https://help-platform.siteminder.com/en/articles/9062858-learn-about-the-inventory-grid</a></td></tr><tr><td><h4><i class="fa-elevator" style="color:$primary;">:elevator:</i></h4></td><td><strong>Reservations</strong></td><td>Search for reservations and view reservation details, including guest information and payment details.</td><td><a href="https://help-platform.siteminder.com/en/articles/8672859-view-your-reservations">https://help-platform.siteminder.com/en/articles/8672859-view-your-reservations</a></td></tr><tr><td><h4><i class="fa-globe-pointer" style="color:$primary;">:globe-pointer:</i></h4></td><td><strong>Channels</strong></td><td>How to map, update, or unmap your platform room rates with your room rates on your connected channels.</td><td><a href="https://help-platform.siteminder.com/en/articles/8885873-map-your-room-rates-to-a-channel">https://help-platform.siteminder.com/en/articles/8885873-map-your-room-rates-to-a-channel</a></td></tr><tr><td><h4><i class="fa-bell-concierge" style="color:$primary;">:bell-concierge:</i></h4></td><td><strong>Connectivities</strong></td><td>Map your room rates to a connected property management system (PMS) or revenue management system (RMS).</td><td><a href="https://help-platform.siteminder.com/en/articles/8672946-map-your-room-rates-to-your-connected-pms-rms-crs">https://help-platform.siteminder.com/en/articles/8672946-map-your-room-rates-to-your-connected-pms-rms-crs</a></td></tr><tr><td><h4><i class="fa-suitcase" style="color:$primary;">:suitcase:</i></h4></td><td><strong>Booking Engine</strong></td><td>Learn how to use your booking engine to create and test reservations.</td><td><a href="https://help-platform.siteminder.com/en/articles/11128534-get-started-with-direct-booking-setting-up-your-booking-engine">https://help-platform.siteminder.com/en/articles/11128534-get-started-with-direct-booking-setting-up-your-booking-engine</a></td></tr></tbody></table>

{% hint style="info" %}
Need to speak to someone? Check [Partner Contacts](https://www.siteminder.com/partners-contact/).
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.siteminder.com/integration-support/integration-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.