SM -> PMS

Receive real-time rate updates from SiteMinder to keep your PMS synchronized.

This is a beta specification and subject to change. Please reach out to our Ecosystem Team if you wish to develop to this API.

What is Rates (SM -> PMS)?

Rates (SM -> PMS) is a push notification method where SiteMinder sends rate updates directly to your Property Management System (PMS). This integration ensures that pricing configured on the SiteMinder Platform are automatically synchronized to the PMS, maintaining accurate rate parity across all connected systems.

To implement Rates (SM -> PMS), the PMS must certify for Rates (PMS -> SM).

Considerations

• Asynchronous Processing: Due to high update volumes, your PMS must receive updates and queue them for offline processing rather than processing in real-time. This prevents blocking further updates from the PMSX application.

• Rate Configuration Options: You must specify which rate format your PMS supports and implement the appropriate endpoint:

  • Per Day Pricing: /rates endpoint - Single daily rate with optional extra person charges

  • Occupancy Based Pricing: /occupancy-based-rates endpoint - Multiple rates based on adult occupancy (1-5 pax)

  • You only need to implement one rate endpoint based on your PMS capabilities

• Automatic Rate Conversion: SiteMinder handles conversion between per day and occupancy-based pricing using the room rate configuration data in the Platform, regardless of which format your PMS supports.

• Message Volume: Each message covers a specific room rate code combination with up to 760 dates per message, depending on the hotel's configured update period.

• Code Mapping: Use invTypeCode and ratePlanCode values that match the codes returned from the PMS Room and Rates endpoint.

Authentication Requirements: The REST components of the pmsXchange API only support PMS-level authentication, which means using the same credentials across all properties. If you’re currently using hotel-level authentication (credentials per property), we recommend switching to PMS-level to ensure compatibility with the REST endpoints.

Message Exchange Flow

The following diagram illustrates the message flow for rate updates:

Hotel Room Rate Update (Per day rate)

post

Endpoint to receive and process hotel room rate rates

Authorizations

basicAuth

AuthorizationstringRequired

Path parameters

hotelCodestringRequired

Hotel identifier code

pmsCodestringRequired

PMSX partner code

Header parameters

X-SM-TRACE-TOKENstringRequired

The unique identifier of the request (UUID), this traceToken is logged with this request.

Example: 8bf21e96-e6c7-4bf9-a377-a5763e053538

Body

application/json

invTypeCodestringRequired

Inventory type code

Example: ABC

ratePlanCodestringRequired

Rate plan code

Example: CBA

currencyCodestringRequired

Three-letter currency code

Example: USDPattern: ^[A-Z]{3}$

Responses

200

Rates Update received

application/json

400

Bad request

application/json

401

Unauthorized

application/json

403

Access Denied

application/json

404

Not Found

application/json

429

Too Many Requests

500

Internal server error

application/json

503

Service Unavailable

application/json

post

/pmses/{pmsCode}/hotels/{hotelCode}/rates

HTTPcURLJavaScriptPython

POST /pmses/{pmsCode}/hotels/{hotelCode}/rates HTTP/1.1
Host: pmsx-partner.com
Authorization: Basic username:password
X-SM-TRACE-TOKEN: 8bf21e96-e6c7-4bf9-a377-a5763e053538
Content-Type: application/json
Accept: */*
Content-Length: 232

{
  "invTypeCode": "ABC",
  "ratePlanCode": "CBA",
  "currencyCode": "USD",
  "rates": [
    {
      "date": "2025-01-01",
      "rate": {
        "amountAfterTax": 355.5,
        "numberOfAdults": 2
      },
      "extraAdultAmount": {
        "amountAfterTax": 65.5
      },
      "extraChildAmount": {
        "amountAfterTax": 65.5
      }
    }
  ]
}

{
  "result": "Success"
}

Hotel Room Rate Update (Occupancy based rates)

post

Endpoint to receive and process hotel room rate rates

Authorizations

basicAuth

AuthorizationstringRequired

Path parameters

hotelCodestringRequired

Hotel identifier code

pmsCodestringRequired

PMSX partner code

Header parameters

X-SM-TRACE-TOKENstringRequired

The unique identifier of the request (UUID), this traceToken is logged with this request.

Example: 8bf21e96-e6c7-4bf9-a377-a5763e053538

Body

application/json

invTypeCodestringRequired

Inventory type code

Example: ABC

ratePlanCodestringRequired

Rate plan code

Example: CBA

currencyCodestringRequired

Three-letter currency code

Example: USDPattern: ^[A-Z]{3}$

Responses

200

Rates Update received

400

Bad request

application/json

401

Unauthorized

application/json

403

Access Denied

application/json

404

Not Found

application/json

429

Too Many Requests

500

Internal server error

application/json

503

Service Unavailable

application/json

post

/pmses/{pmsCode}/hotels/{hotelCode}/occupancy-based-rates

HTTPcURLJavaScriptPython

POST /pmses/{pmsCode}/hotels/{hotelCode}/occupancy-based-rates HTTP/1.1
Host: pmsx-partner.com
Authorization: Basic username:password
X-SM-TRACE-TOKEN: 8bf21e96-e6c7-4bf9-a377-a5763e053538
Content-Type: application/json
Accept: */*
Content-Length: 348

{
  "invTypeCode": "ABC",
  "ratePlanCode": "CBA",
  "currencyCode": "USD",
  "occupancyBasedRates": [
    {
      "date": "2025-01-01",
      "occupancyBasedRates": [
        {
          "amountAfterTax": 300,
          "numberOfAdults": 1
        },
        {
          "amountAfterTax": 355.5,
          "numberOfAdults": 2
        },
        {
          "amountAfterTax": 425,
          "numberOfAdults": 3
        },
        {
          "amountAfterTax": 492.5,
          "numberOfAdults": 4
        }
      ],
      "extraChildAmount": {
        "amountAfterTax": 65.5
      }
    }
  ]
}

No content

Common Questions

Should I implement both rate endpoints or just one?

You only need to implement one rate endpoint based on your PMS capabilities:

• Per Day Pricing (/rates): Implement this if your PMS stores a single daily rate with optional extra person charges

• Occupancy Based Pricing (/occupancy-based-rates): Implement this if your PMS stores separate rates for different occupancy levels (1-5 adults)

SiteMinder automatically converts between formats using the room rate configuration in the Platform, so you'll receive data in the format your PMS supports regardless of how it's configured in the Platform.

Why must I queue updates for offline processing instead of processing them immediately?

Due to the high volume of rate updates, processing them synchronously would block SiteMinder from sending subsequent updates. Your PMS should:

1. Receive the update and return 200 OK immediately

2. Queue the update for asynchronous processing

3. Process the queued updates offline without blocking new incoming requests

This ensures continuous data flow and prevents update backlogs.

How many dates can be included in a single update message?

Each message can contain up to 760 dates for a specific room rate code combination. The actual number depends on the update period configured by the hotel. Each date in the array represents a separate day's rates.

How should I handle the Retry-After header in 429 responses?

When your PMS returns a 429 (Too Many Requests) response, include the Retry-After header with the number of seconds SiteMinder should wait before retrying. This allows you to implement rate limiting and back-pressure when your system is under high load.

Example: Retry-After: 60 tells SiteMinder to wait 60 seconds before sending the next update.

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