# Activation and Deactivation

### Activation

Activation must be initiated by the property. The partner provides the hotel with the required details to complete the request.

{% stepper %}
{% step %}

#### Partner

Provide the hotel with your application property code (HotelCode) and a link to the [Property Activation Request](https://activation.siteminder.services/). The hotel cannot complete the form without the HotelCode.
{% endstep %}

{% step %}

#### Hotel

Complete and submit the Property Activation Request. The hotelier must submit this directly as the form includes legal terms that must be agreed to by the property.

{% hint style="danger" %}
If the wrong Property Publisher or Application is selected, a new request must be submitted.
{% endhint %}
{% endstep %}

{% step %}

#### SiteMinder

The request enters the SMX Admin Portal in Pending status. The SMX Activation Team verifies the details, confirms with the application, and completes the activation.

{% hint style="info" %}
If reservation history is required, contact the SMX Activation Team to request a data flush (3, 6, or 12 months). Flushes are based on reservation creation date, not check-in date. A small flush is sent and tested first; the full flush follows once confirmed.
{% endhint %}
{% endstep %}

{% step %}

#### Partner

Use the Production ARI endpoint to begin receiving ARI data from the Property Publisher: <https://exchange-api.siteminder.com/inventory/v1>

{% hint style="warning" %}
ARI data is not available from **Little Hotelier** or **SiteMinder Channel Manager**.
{% endhint %}
{% endstep %}
{% endstepper %}

### Deactivation

Deactivation must be requested by the partner.

{% stepper %}
{% step %}

#### Partner

Complete and submit the [SiteMinder Exchange Deactivation Form](https://smx.typeform.com/to/fphF2d). You will need the following:

* Email address
* Application name
* Hotel name
* Hotel ID

{% hint style="danger" %}
If this form is not submitted, the property will remain active and billing will continue.
{% endhint %}
{% endstep %}

{% step %}

#### SiteMinder

The SMX Activation Team receives the request and disconnects the application from the property.
{% endstep %}
{% endstepper %}

***

### Activation Form Parameterisation

Send hotels a pre-populated activation URL to reduce errors and speed up submission. The hotel still submits the form, this just completes the fields in advance.

#### Query String Parameters

| **contactName**             | Hotel contact person’s full name                          |
| --------------------------- | --------------------------------------------------------- |
| **propertyName**            | Hotel name                                                |
| **publisherName**           | Property Publisher name                                   |
| **publisherPropertyCode**   | Property Publisher property code (leave empty if unknown) |
| **applicationName**         | Application name                                          |
| **applicationPropertyCode** | Application property code (HotelCode)                     |
| **emailAddress**            | Hotel contact email address                               |

{% hint style="info" %}
All parameter values must be URL-encoded. Use a tool like [urlencoder.org](https://www.urlencoder.org/) to generate the correct encoding. Spaces become `%20`, and parameters are joined with `&`.
{% endhint %}

#### Example pre-filled URL

{% code overflow="wrap" expandable="true" %}

```
https://activation.siteminder.services//?contactName=James%20McDonald%20&propertyName=James%20Hotel&emailAddress=abc@hotel.com&publisherName=Little%20Hotelier&publisherPropertyCode=12345&applicationName=Guest%20Engagement&applicationPropertyCode=54321
```

{% endcode %}

{% hint style="success" %}
Refer to the [Property Publishers](/smx-api/additional-resources/reference-tables/property-publishers.md) table for the correct publisher name to use in your Activation Form parameterisation.
{% endhint %}

### Contact Information

Use the following email addresses depending on the type of request or communication related to activations and support.

* <smx-activation@siteminder.com> - used to request more details about activation and confirm when it has been completed.
* <smx.support@siteminder.com> - support, troubleshooting, reservation flush request, errors, connection issues, etc.

{% hint style="success" icon="sparkles" %}

## Still have questions?

Use the <i class="fa-gitbook-assistant">:gitbook-assistant:</i> **Ask** button at the top of the page to chat with our AI assistant — it can help you navigate the guide, understand requirements, and troubleshoot issues.

If you need more support, visit [Integration Support](/integration-support/integration-support.md).
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developer.siteminder.com/smx-api/additional-resources/activation-and-deactivation.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.