Activation and Deactivation

How to connect a hotel to your application via SMX, and how to disconnect when the service is no longer needed.

Activation

Activation must be initiated by the property. The partner provides the hotel with the required details to complete the request.

1

Partner

Provide the hotel with your application property code (HotelCode) and a link to the Property Activation Request. The hotel cannot complete the form without the HotelCode.

2

Hotel

Complete and submit the Property Activation Request. The hotelier must submit this directly as the form includes legal terms that must be agreed to by the property.

If the wrong Property Publisher or Application is selected, a new request must be submitted.

3

SiteMinder

The request enters the SMX Admin Portal in Pending status. The SMX Activation Team verifies the details, confirms with the application, and completes the activation.

If reservation history is required, contact the SMX Activation Team to request a data flush (3, 6, or 12 months). Flushes are based on reservation creation date, not check-in date. A small flush is sent and tested first; the full flush follows once confirmed.

4

Partner

Use the Production ARI endpoint to begin receiving ARI data from the Property Publisher: https://exchange-api.siteminder.com/inventory/v1

ARI data is not available from Little Hotelier or SiteMinder Channel Manager.

Deactivation

Deactivation must be requested by the partner.

1

Partner

Complete and submit the SiteMinder Exchange Deactivation Form. You will need the following:

• Email address

• Application name

• Hotel name

• Hotel ID

If this form is not submitted, the property will remain active and billing will continue.

2

SiteMinder

The SMX Activation Team receives the request and disconnects the application from the property.

---

Activation Form Parameterisation

Send hotels a pre-populated activation URL to reduce errors and speed up submission. The hotel still submits the form, this just completes the fields in advance.

Query String Parameters

contactName	Hotel contact person’s full name
propertyName	Hotel name
publisherName	Property Publisher name
publisherPropertyCode	Property Publisher property code (leave empty if unknown)
applicationName	Application name
applicationPropertyCode	Application property code (HotelCode)
emailAddress	Hotel contact email address

All parameter values must be URL-encoded. Use a tool like urlencoder.org to generate the correct encoding. Spaces become %20, and parameters are joined with &.

Example pre-filled URL

https://activation.siteminder.services//?contactName=James%20McDonald%20&propertyName=James%20Hotel&[email protected]&publisherName=Little%20Hotelier&publisherPropertyCode=12345&applicationName=Guest%20Engagement&applicationPropertyCode=54321

Refer to the Property Publishers table for the correct publisher name to use in your Activation Form parameterisation.

Contact Information

Use the following email addresses depending on the type of request or communication related to activations and support.

• [email protected] - used to request more details about activation and confirm when it has been completed.

• [email protected] - support, troubleshooting, reservation flush request, errors, connection issues, etc.

Still have questions?

Use the Ask button at the top of the page to chat with our AI assistant — it can help you navigate the guide, understand requirements, and troubleshoot issues.

If you need more support, visit Integration Support.