FAQ

Get answers to frequently asked questions about the Channels Plus API, including features, technical behaviour, and integration details.

General

What is the channel code for Channels Plus?

The Channel code for Channels Plus is CHP. In the reservation that is passed to the property, Channels Plus will be the primary channel on the reservation and the channel that generated the reservation will be the Affiliate channel. This information is also passed to the property in the Reservation XML.

How properties setup and manage Channels Plus?

https://help-platform.siteminder.com/en/articles/9036636-set-up-and-manage-channels-plus

Channels Plus FAQ for properties

https://help-platform.siteminder.com/en/articles/8952536-channels-plus-frequently-asked-questions

Channel API

Why don't I see any response when calling the Confirm Reservation endpoint?

This is expected behavior. The Channels Plus API does not return a response body for the Confirm Reservation endpoint — the response content will be empty.

• If you receive an HTTP 200 OK status, it indicates that your request was successful and the reservation has been confirmed.

• If you receive a response containing error details, it means the request was unsuccessful, and the reservation was not confirmed.

What is freeCancellationUntilDays?

freeCancellationUntilDays specifies the number of days before check-in that a guest can cancel their booking without incurring a penalty.

For example, if the value is set to 10, the guest can cancel for free until 10 days prior to check-in. Any cancellations made after this period will incur a penalty of 100% of the booking amount.

When Using a Virtual Credit Card (VCC), What Are the Rules?

If using a Virtual Credit Card you must adhere to the following rules:

• VCC Activation Date:

  • Must be on or before the last acceptable cancellation date

  • If the reservation is non refundable, must be on or before the booking date

  • Note: The last acceptable cancellation date is calculated by CheckinDate minus freeCancellationUntilDays

• VCC Deactivation Date:

  • Must be at least 7 days after checkout date

What should be the currency of the VCC?

The Virtual Credit Card (VCC) must match the currency of the booking. For example, if the booking currency is EUR, the VCC must also be in EUR.