Activation and Deactivation Process
Once applications are live in Production, properties and partners can manage activations and deactivations, respectively, through SiteMinder Exchange (SMX).
Key Responsibilities
Activation: must be requested by the property (hotel)
Deactivation: must be requested by the partner (application)
Activation Process
Property Steps
The hotel completes the Property Activation Request: https://activation.siteminder.services/
The hotelier must complete this form directly, as it contains some legal terms and conditions that must be agreed to.
The application must provide the application property code (HotelCode) so the hotel can complete the form.
If the hotel selects the wrong Property Publisher or Application, they must submit a new request.
After submission, the hotel receives a request number.
Partner and SiteMinder Steps
The request enters the SMX Admin Portal in Pending status.
The SMX Activation Team verifies the details and confirms with the application before activation.
Once confirmed, activation is completed.
If reservation history is required, the SMX Activation Team can send a data flush (3 months, 6 months, 1 year).
Flushes are based on reservation creation date (not check-in date).
First a small flush is sent and tested; once confirmed, the full flush is provided.
For ARI data from the Property Publisher, the application can use the Production ARI endpoint:
ARI data is not available from Little Hotelier or SiteMinder Channel Manager.
Activation Form Parameterisation
Partners can simplify the activation process by sending hotels a pre-filled activation form URL. This reduces errors and speeds up submission. The hotel will still need to submit the form, but most details will already be completed.
Query String Parameters
The following parameters can be included in the URL to pre-fill the form fields:
contactName – Hotel contact person’s full name
propertyName – Hotel name
publisherName – Property Publisher name
publisherPropertyCode – Property Publisher property code (leave empty if unknown)
applicationName – Application name
applicationPropertyCode – Application property code (HotelCode)
emailAddress – Hotel contact email address
Encoding Requirements
All values must be URL-encoded to handle spaces and special characters (e.g. %20 for spaces).
Parameters are separated by &, with = used to assign the value.
You can use tools like https://www.urlencoder.org/ to generate the correct encoding.
Example of a Pre-Filled URL
Deactivation Process
Partner and SiteMinder Steps
The application partner completes the SiteMinder Exchange Deactivation Form: https://smx.typeform.com/to/fphF2d
The partner must submit this form directly to notify SiteMinder that the service is no longer required.
Required information includes:
Email address
Application name
Hotel name and ID
Message type to deactivate
Publisher name (if known)
Deactivation date (optional)
Reason for deactivation (optional)
The SMX Activation Team receives the request and disconnects the application from the property.
If this form is not completed, the property will remain active in our system and billing will continue.
Contact Information
Use the following email addresses depending on the type of request or communication related to activations and support.
[email protected] - used to request more details about activation and confirm when it has been completed.
[email protected] - support, troubleshooting, reservation flush request, errors, connection issues, etc.
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