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Getting Started

Get started with the SiteConnect API and begin your integration with SiteMinder.

Before You Begin

What is SiteConnect?

SiteConnect API connects your booking channel with SiteMinder's distribution platform. Through SiteConnect, you can:

  • Provide room type and rate plan mapping configuration

  • Receive availability, restrictions and rates

  • Push reservations, modifications and cancellations

API Components:

  • Configuration: Rooms and Rates

  • Inventory: Availability and Restrictions, Rates (supports PDP and OBP)

  • Reservations: PUSH delivery method

Explore all components in the API Reference.

Partnership Required

Access to SiteConnect requires an active partnership agreement with SiteMinder. Once your partnership agreement is complete, the Partner Integrations team will contact you with test credentials and setup instructions.

Not a Partner Yet?

Become a SiteMinder Partner

Integration Process

Once your partnership agreement is complete, you'll move through a structured integration process. The journey includes five key phases:

  • Initiation where we confirm API details and set up your test account.

  • Development where you build and test your integration.

  • Certification where you complete our test scenarios and we validate your results.

  • Production where we configure your live environment and run a pilot property connection.

  • Live where you begin onboarding properties.

Visit our Integration Process page for detailed information about each phase, timelines, and key activities.

Set Up Your Test Environment

What You'll Receive

SiteMinder will provide:

Reservation Test Endpoints and Credentials:

Test Platform Access:

  • Pre-configured room types and rate plans

  • Inventory simulator to push inventory, restrictions and rates

  • Platform to verify pushed reservations

What You'll Provide

To retrieve rooms and rates, and to send availability, restrictions, and rate updates:

  • Test endpoint URL (HTTPS)

  • Authentication credentials (username and password) for SiteMinder

  • Endpoint must accept OTA_HotelAvailRQ, OTA_HotelAvailNotifRQ, OTA_HotelRateAmountNotifRQ SOAP messages

  • HotelCode (test property)

WSDL Files

Test Web Service

We provide multiple WSDL variations to accommodate different technology stacks:

For .NET clients, we recommend using the inlined WSDL, as the standard version may cause issues with .NET proxy generators (e.g., wsdl.exe or svcutil.exe) due to OTA specifications.

Your First API

The Rooms and Rates is the first step in your SiteMinder integration. You will need to build an endpoint to connect to our Rooms and Rates service before completing the technical information form. This allows SiteMinder to request room types and rate plans from your system for testing. Once this step is completed, we'll create a test account for you to access the SiteMinder platform.

Postman Collection

To assist you in testing the SiteConnect API, we've prepared Postman collections and environment for you. Follow the steps below to begin your testing process with Rooms and Rates:

Step 1 - Access our Postman workspace: https://www.postman.com/siteminder-apis/channels/overview

Step 2 - Fork all SiteConnect available collections to your Postman account. For Rooms and Rates, use the SiteConnect - Rooms and Rates collection.

Step 3 - Fork the SiteConnect environment to your Postman account.

Step 4 - Update the environment with your specific details (HotelCode, RRurl, RRusername, RRpassword).

Step 5 - Test required responses:

  • Success response providing two room types, each with two rate plans.

  • Error response for Invalid Username and/or Password

  • Error response for Hotel not found for HotelCode=XXXXX

For more details on using Postman, see the articles Fork collections, environments, and flows and Run API tests manually.

Build and Certify Your Integration

Start Building

Now that your test environment is ready:

  1. Review component specifications → API Reference

  2. Begin with Rooms and Rates → Retrieve your test hotel configuration

  3. Implement inventory management → Receive availability, restrictions, and rates

  4. Set up reservations → Push bookings (reservations, modifications, cancellations)

Testing and Certification

Use the Testing and Certification guide to validate your integration:

✅ Required test scenarios (rooms/rates, inventory updates, reservations) ✅ Certification requirements (mandatory vs optional components) ✅ Final submission process

The guide serves as your testing checklist throughout development and final certification validation.

SiteMinder provides a test account for use during the active development phase. This account is intended solely for development purposes and should not be used for ongoing testing or demonstrations. Access to the test account will be disabled upon completion of the SiteMinder certification.

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