Rooms and Rates

Message Exchange Workflow

• OTA_HotelAvailRQ - request made by SiteMinder to the Booking Channel endpoint.

• OTA_HotelAvailRS - response sent by the Booking Channel.

Request

Example

<OTA_HotelAvailRQ
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0" AvailRatesOnly="true">
	<AvailRequestSegments>
		<AvailRequestSegment AvailReqType="Room">
			<HotelSearchCriteria>
				<Criterion>
					<HotelRef HotelCode="HOTELCODE"/>
				</Criterion>
			</HotelSearchCriteria>
		</AvailRequestSegment>
	</AvailRequestSegments>
</OTA_HotelAvailRQ>

Specification

Element / @Attribute	Type	M	Description
OTA_HotelAvailRQ	Element	1	Root element for the request.
@xmlns	String	1	Defines the XML namespace for the request. Will be set to http://www.opentravel.org/OTA/2003/05
@EchoToken	String	1	Unique identifier for the request, used to match requests and responses.
@TimeStamp	DateTime	1	Time when the request was generated.
@Version	String	1	Specifies the API version. Will be set to 1.0.
@AvailRatesOnly	Boolean	1	Indicates that only availability rates should be returned. Will be set to true.
AvailRequestSegments	Element	1	Container for availability request segments.
AvailRequestSegment	Element	1	Single availability request segment.
@AvailReqType	String	1	Specifies the type of availability request. Will be set to Room.
HotelSearchCriteria	Element	1	Container for the hotel search criteria.
Criterion	Element	1	Single search criterion.
HotelRef	Element	1	Reference to a specific hotel.
@HotelCode	String	1	Identifier for the hotel.

Response

Examples

Success

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

Success for OBP

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
					<Occupancy AgeQualifyingCode="10" MaxOccupancy="2"/>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

Error

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Errors>
		<Error Type="6" Code="392">Hotel not found for HotelCode=XXXXXX</Error>
	</Errors>
</OTA_HotelAvailRS>

Invalid Responses

This is an invalid response. Each <RoomType> and <RatePlan> combination must be in its own RoomStay. Multiple <RatePlans> cannot be sent under the same RoomStay.

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
				</RatePlan>
			</RatePlans>
			<RatePlans>
				<RatePlan RatePlanCode="NR">
					<RatePlanDescription Name="Non Refundable Rate">
						<Text>Non Refundable Rate.</Text>
					</RatePlanDescription>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

This is an invalid response. RoomDescription @Name and RatePlanDescription @Name fields must be unique for each room rate combination otherwise SiteMinder will consider as duplicate mappings.

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Standard Rate">
						<Text>Standard Rate</Text>
					</RatePlanDescription>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="NR">
					<RatePlanDescription Name="Standard Rate">
						<Text>Standard Rate</Text>
					</RatePlanDescription>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

Additional Details

NO_RATES

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
					<Occupancy AgeQualifyingCode="10" MaxOccupancy="2"/>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
					<AdditionalDetails>
						<AdditionalDetail Code="NO_RATES"/>
					</AdditionalDetails>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

NO_AVAILABILITY

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
					<Occupancy AgeQualifyingCode="10" MaxOccupancy="2"/>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
					<AdditionalDetails>
						<AdditionalDetail Code="NO_AVAILABILITY"/>
					</AdditionalDetails>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

NO_UPDATES

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
					<Occupancy AgeQualifyingCode="10" MaxOccupancy="2"/>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
					<AdditionalDetails>
						<AdditionalDetail Code="NO_UPDATES"/>
					</AdditionalDetails>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

Combined

<OTA_HotelAvailRS
	xmlns="http://www.opentravel.org/OTA/2003/05" EchoToken="ed8835ff-6198-4f38-b589-3058397f677c" TimeStamp="2024-07-06T15:27:41+00:00" Version="1.0">
	<Success/>
	<RoomStays>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
					<Occupancy AgeQualifyingCode="10" MaxOccupancy="2"/>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="BAR">
					<RatePlanDescription Name="Best Available Rate">
						<Text>Best Available Rate.</Text>
					</RatePlanDescription>
					<AdditionalDetails>
						<AdditionalDetail Code="NO_RATES"/>
						<AdditionalDetail Code="NO_AVAILABILITY"/>
					</AdditionalDetails>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<RoomStay>
			<RoomTypes>
				<RoomType RoomTypeCode="SGL">
					<RoomDescription Name="Single Room">
						<Text>Single bed for single occupancy.</Text>
					</RoomDescription>
					<Occupancy AgeQualifyingCode="10" MaxOccupancy="2"/>
				</RoomType>
			</RoomTypes>
			<RatePlans>
				<RatePlan RatePlanCode="NR">
					<RatePlanDescription Name="Non-Refundable">
						<Text>Non-Refundable.</Text>
					</RatePlanDescription>
					<AdditionalDetails>
						<AdditionalDetail Code="NO_UPDATES"/>
					</AdditionalDetails>
				</RatePlan>
			</RatePlans>
		</RoomStay>
		<!-- Additional RoomStay elements -->
	</RoomStays>
</OTA_HotelAvailRS>

Specification

Element / @Attribute	Type	M	Description
OTA_HotelAvailRS	Element	1	Root element for the response.
@xmlns	String	1	Defines the XML namespace for the response. Must be set to http://www.opentravel.org/OTA/2003/05
@EchoToken	String	1	Unique identifier matching the request EchoToken.
@TimeStamp	DateTime	1	Time when the response was generated.
@Version	String	1	Specifies the API version. Must be set to 1.0.
Success	Element	0..1	Indicates successful processing of the request.
RoomStays	Element	0..1	Container for room stay information.
RoomStay	Element	1..n	Single room stay information.
RoomTypes	Element	1	Container for room types.
RoomType	Element	1	Single room type information.
@RoomTypeCode	String	1	Code for the room type.
RoomDescription	Element	1	Description of the room.
@Name	String	1	Name of the room.
Text	String	0..1	Description text for the room.
Occupancy	Element	0..1	Occupancy details for the room. Only for OBP.
@AgeQualifyingCode	Integer	1	Age qualification code for the occupancy: 10 Adult Only for OBP.
@MaxOccupancy	Integer	1	Maximum occupancy for the room. Min 1 - Max 50 Only for OBP.
RatePlans	Element	0..1	Container for rate plans.
RatePlan	Element	1	Single rate plan information.
@RatePlanCode	String	1	Code for the rate plan.
RatePlanDescription	Element	1	Description of the rate plan.
@Name	String	1	Name of the rate plan.
Text	String	0..1	Description text for the rate plan.
AdditionalDetails	Element	0..1	Additional details about the rate plan.
AdditionalDetail	Element	1..2	Single additional detail.
@Code	String	1	Codes: NO_RATES NO_AVAILABILITY NO_UPDATES
Errors	Element	0..1	Indicates an error occurred during the processing of the request.
Error	Element	1..n	Single error information containing free text.
@Type	Integer	1	Type of error. Refer to Error Warning Types (EWT).
@Code	Integer	0..1	Code representing the error. Refer to Error Codes (ERR).

Help Centre

• Map your room rates to a channel

• Multi-map your channel room rates

• How to fix incorrect mapping or mismatched rate configuration

Testing and Certification

Error Handling

Glossary