Activation Process for Hotels

Here are the steps for the Onboarding Property Activation that hotels can follow once your application is live with SMX.

If your Application requires Support Escalation or direct communication with the Publisher (PMS) regarding an issue, contact [e-mail] to open a support case and we will provide you with the Publisher’s contact details.

The Application can use our Test Activation form https://smx-core-activation.dev.siteminderlabs.com/ for testing purposes.

Hotel Steps

1. The hotel fills out the Activation form located at https://activation.siteminder.services/

   1. The application should provide the hotel with their application property code so they can complete the form. The subscriber/application hotel code is the hotel ID the application has assigned for the hotel account in their system. SMX Team will not provide this code.

   2. If the hotel makes a request for an incorrect Publisher (PMS) or Subscriber (application), they must fill out the request form again.

2. The hotel is given a request number once the form has been submitted.

Application and SMX Teams Steps

1. The form details go straight into our SMX Admin Portal and will be in Pending status. The SMX Activations Team will receive a notification.

2. Activation is just a click of a button. The SMX team will send the app an email first to confirm property and application hotel code is correct before the activation.

3. Once activated, if your application requires a flush of historical (past) reservation data, then we can push for a selected time period: 3 months, 6 months, 1 year etc. The time period is based on the creation date (booked on) of the reservation so this might include future reservations that were created in the selected time frame.

   1. At the moment, we are not able to push reservations based on the Check-In date only.

4. We will send a small flush, check the logs to confirm we received successful responses (no errors) and ask the application to confirm receipt of the reservations. After confirmation, we will send the full flush for the selected time-period.

5. If your application also requires ARI data from the Publisher (PMS), you can use our Production ARI endpoint: https://exchange-api.siteminder.com/inventory/v1 and the Get queries you certified for to obtain availability and rates data.

At the moment, you are not able to obtain ARI data from the following Publishers: Little Hotelier and SiteMinder Channel Manager.

For any clarification or other request, contact [e-mail] to open a support case.