FAQ
Get answers to frequently asked questions about the Channels Plus API, including features, technical behaviour, and integration details.
General
What is the channel code for Channels Plus?
The Channel code for Channels Plus is CHP. In the reservation that is passed to the property, Channels Plus will be the primary channel on the reservation and the channel that generated the reservation will be the Affiliate channel. This information is also passed to the property in the Reservation XML.
Channel API
Why don't I see any response when calling the Confirm Reservation endpoint?
This is expected behavior. The Channels Plus API does not return a response body for the Confirm Reservation endpoint — the response content will be empty.
If you receive an HTTP 200 OK status, it indicates that your request was successful and the reservation has been confirmed.
If you receive a response containing error details, it means the request was unsuccessful, and the reservation was not confirmed.
What is freeCancellationUntilDays?
freeCancellationUntilDays specifies the number of days before check-in that a guest can cancel their booking without incurring a penalty.
For example, if the value is set to 10, the guest can cancel for free until 10 days prior to check-in. Any cancellations made after this period will incur a penalty of 100% of the booking amount.
When Using a Virtual Credit Card (VCC), What Are the Rules?
If using a Virtual Credit Card you must adhere to the following rules:
VCC Activation Date:
Must be on or before the last acceptable cancellation date
If the reservation is non refundable, must be on or before the booking date
Note: The last acceptable cancellation date is calculated by CheckinDate minus freeCancellationUntilDays
VCC Deactivation Date:
Must be at least 7 days after checkout date
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