Deactivation Process for Hotels

1. If an existing Property is requested to be Deactivated, fill out the following form: https://smx.typeform.com/to/fphF2d

2. The SMX Activations Team will receive a notification and disconnect the application from the property.

3. It will be required to add:

   • Email address

   • Application in the list

   • Name of the hotel(s), separated by commas

   • Hotel ID(s), separated by commas

   • Message Type to be deactivated

   • Name of the PMS (Publisher) if known

   • Deactivation Date (optional)

   • Reason Deactivation (optional)

For any clarification or other request, contact [e-mail] to open a support case.